Shipping
What are your delivery times?
All orders will be shipped within 1-3 working days.
How much will shipping cost?
Shipping over £60 is completely free. Otherwise, a flat rate of £4 will occur.
Can you provide worldwide shipping?
At the moment, Cera Cotton is only shipping to UK addresses. We hope to ship worldwide in the close feature, keep an eye on emails and socials for updates.
My Order
How can I cancel my order?
Please email us from the ‘Contact Us’ page and we will do our best at assisting.
What if I receive the wrong product?
We hope that all orders run smoothly without mistakes. However, if the rare mistake does occur, please email us from the ‘Contact Us’ page and we will do our best at assisting.
Do you offer exchanges for faulty items?
Through close monitored in-house manufacturing, there will rarely be faulty items. However, if the rare mistake does occur, please email us from the ‘Contact Us’ page and we will do our best at assisting.
Product
How do I return my product?
Please email us at 'info@ceracotton.com' and we will email you a packing label
How do I care for my product?
Please read the instruction on each individual product page for specific instruction.
Do you offer extended warranties?
Cera Cotton items are designed to last. However, if you do need a future replacement, please email us from the ‘Contact Us’ page and we will do our best at assisting.
